Telecom Training

The Uniscom Institute of Telecommunication (UIT) cornerstone of a full, rounded base of knowledge of telecommunications is the structure and operation of the Public Switched Telephone Network, built over the past 130 years, still in operation in every country on earth – knowledge necessary for connecting the PSTN to, and steadily replacing the PSTN with IP telecom technologies. In this course, you’ll build a solid understanding of the fundamentals of the telephone system: Customer Premise and Central Office, loops, trunks, remotes, circuit switching and how a telephone call is connected end-to-end. We’ll cover LECs, CLECs and IXCs, sound, analog and the voiceband, twisted pair, DTMF and SS7. Course Lessons

1. Introduction
2. History of Telecommunications
3. The Public Switched Telephone Network (PSTN)
4. Analog Circuits and Sound
5. The Voiceband
6. Plain Ordinary Telephone Service (POTS)
7. Signaling: Pulse Dialing and Dual Tone Multiple Frequency (DTMF)
8. Signaling System 7 (SS7)
9. Intro to Voice over IP

Fundamentals of Voice over IP is a complete introduction to everything Voice over IP. You’ll learn the fundamental ideas and principles of a VoIP telephone system, VoIP, SIP & all the other jargon – what it actually means and how it all works together. At each step, we’ll also cover supporting and related technologies like Ethernet MAC frames and codecs and video / fax over IP. This course can be taken by anyone who needs to get up to speed on all things VoIP. You will gain career-enhancing knowledge of the components and operation of Voice over IP systems, and learn what all of the jargon and buzzwords mean. Course Lessons

1. The Big Picture
2. Terminals
3. Voice in Packets
4. SIP and Soft Switches / SIP Servers / Call Managers
5. Media Servers: Video Servers
6. Gateways
7. LANs and WANs
8. Key VoIP Standards
9. Where All of This is Headed: IP Dial Tone

UIT introducing you to Softswitches, SIP and Call Manager is all about how VoIP phone calls are set up using messages and procedures complying with the standard Session Initiation Protocol. In this course, you’ll understand what SIP is, how it works, demystify jargon like proxy server and location server, understand how SIP fits in with softswitches and call managers, and trace the establishment of an IP phone call step by step. Course Lesson

1. Intro + What SIP Is and What It Can Do
2. SIP’s Relationship to Other Protocols
3. SIP URIs: Telephone Numbers
4. Register: Update Your Location
5. INVITE: Dialling
6. Location Service: Finding the Far End
7. The SIP Trapezoid
8. SIP Messages and the Session Description Protocol
9. How SIP Relates to Softswitches and Call Managers

Specifically designed for non-engineers, Introduction to Broadband Converged IP Telecom is a high-level wide-ranging introduction to the world of modern IP telecommunications. This course is introduction to all of the different aspects of the modern converged IP telecom network and how it has evolved and why is still used in the market. For non-engineers, it’s a first pass through the topics, starting at the beginning, explaining the fundamental ideas, jargon, equipment and technologies, the services that are sold, the players, where the money is, and how it all fits together. Course Lessons

1. Course Introduction
2. Convergence
3. Broadband
4. Model of Today’s Converged Telecom Network
5. The Network Core
6. Network Protocols: Ethernet, IP and MPLS
7. Network Access: Last Mile Copper, Fiber and Wireless
8. Anatomy of a Service
9. Services: Residential, Business and Wholesale
10. Network Equipment
11. Carrier Network Interconnect

Uniscom Institute of telecommunication( UIT) introduce you to Wireless Telecommunications is a comprehensive up-to-date course on cellular plus Wi-Fi and satellites. Taking this course, you will develop a solid understanding of the fundamental principles of radio, mobility and cellular; network components and operation, digital radio, mobile phone calls and mobile Internet access; and spectrum-sharing technology OFDM, and how it’s used in LTE and 5G. In addition, you will get up to speed on the components, operation and latest standards for Wi-Fi, and the essentials of satellite communications. Course Lessons

1. Introduction
2. Mobile Network Components, Jargon and Operation
3. Cellular Principles
4. PSTN Phone Calls using the Phone App: Voice Minutes
5. Mobile Internet: Data Plan
6. Spectrum-Sharing: FDMA, TDMA, CDMA, OFDM
7. 4G LTE: Mobile Broadband
8. 5G New Radio: Enhanced Mobile Broadband, IoT Communications
9. Wi-Fi: 802.11 Wireless LANs
10. Communication Satellites

UIT begins with mobile network concepts and mobility terminology including base stations and transceivers, mobile switches and backhaul, handoffs, cellular radio concepts, virtual network operators and roaming. You’ll learn how voice calls using a PSTN phone number are connected from a mobile network to a landline network, and how and where the mobile operator connects to the Internet for mobile Internet service. We’ll review Wi-Fi hotspots: bridging a smartphone’s mobile Internet service to its Wi-Fi Access Point, providing mobile internet to devices without cellular service. We’ll explain the different spectrum-sharing technologies and their variations: FDMA, TDMA, CDMA and OFDM, and installed-based technologies GSM, UMTS, HSPA. Then we’ll concentrate on LTE, LTE-Advanced and 5G New Radio, including millimeter-wave ultra broadband and low bitrates for IoT devices. Course Lessons

1. Mobile Network Components and Operation
2. Cellular Principles
3. Mobile Network Operators, MVNOs & Roaming
4. TDMA (IS-136): Time-Division Multiple Access
5. TDMA (GSM): Time-Division Multiple Access
6. CDMA: Code-Division Multiple Access
7. Spread Spectrum
8. CDMA Operation and Patents
9. 3G: CDMA 1X, UMTS and HSPA
10. 4G LTE: Mobile Broadband
11. Dynamic Assignment of Subcarriers
12. 5G NR: Enhanced Mobile Broadband, IoT Communications

Specifically designed for non-engineers, supervisors, team leaders, call centre managers, project managers and Inspiring agent, non-call canter managers wanting to gain knowledge of the call centre industry. This course is introduction to all of the different aspects of the modern Call Center technology, how to successfully administer and manage the call canter and how it has evolved and why is still used in the market. For non-engineers, it’s a first pass through the topics, starting at the beginning, explaining the fundamental ideas, jargon, equipment and technologies, the services that are sold, the players, where the money is, and how it all fits together. Course lessons

1. Call Centre Management – Inbound and Outbound
2. Information Management –Computer Telephony Integration (CTI)
3. Call Centre Management System (CCMS)
4. Customer Relationship Management (CRM)
5. Coaching and Mentoring of Teams
6. Scheduling, Monitoring and Reporting
7. ACD/PABX Technology

This course is introduction to all of the different aspects of the modern Call Center technology , skills required in the modern call centre and how it has evolved and why is still used in the market. For non-engineers, Call Center agents it’s a first pass through the topics, starting at the beginning, explaining the fundamental ideas, jargon, equipment and technologies, the services that are sold, the players, where the money is, and how it all fits together. Course lessons

1. Telephone & Communication Skills
2. Soft Skills Training
3. Inbound and Outbound Sales Training
4. Call Centre Telephony System

GSM Architecture is the architecture on which our telecommunication system depends on. It has highly evolved from the 2G to 3G and now moving on 4G in India and 5G worldwide. The development of this architecture is not only in terms of infrastructure but also in the terms of software and coding to encrypt and secure the data. The 3G – 4G transition is only for data speed, keeping the voice constant. This course can be taken by anyone who needs to get up to speed on all things on GSM, Mobile services Switching Centre (MSC). You will gain career-enhancing knowledge of the components and operation of Subsystems and network elements in GSM, and learn what all of the jargon and buzzwords mean. Suitable those who sort to seek career in Mobile telecommunication industry. Course Lesson

1. Introduction
2. Open interfaces of GSM
3. Mobile Station (MS)
4. Subsystems and network elements in GSM
5. Network Switching Subsystem (NSS)
6. Mobile services Switching Centre (MSC)
7. Visitor Location Register (VLR)
8. Home Location Register (HLR)
9. Authentication Centre (AC)
10. Equipment Identity Register (EIR)
11. Base Station Subsystem (BSS)
12. Base Station Controller (BSC)
13. Base Transceiver Station (BTS)
14. TC(SM) − Transcoder (SubMultiplexer)
15. Network Management Subsystem (NMS)